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We are sure you will love the item you have purchased, however should it arrive damaged please contact us at hello@desreshome.co.uk immediately (within 3 days including weekends), or call us on 01386 257654 stating what the damage is and to arrange for an exchange. If no contact is made within 5 days to report the damage then we are sorry but no refund or exchange will be given.

Changed Your Mind?

Should you wish to return the item please email us at hello@desreshome.co.uk stating your reason for returning the product and return the item within 14 calendar days of receipt of the package unused. We will gladly offer a full refund back onto your card or organise an exchange or gift vouchers to the full value of the item. The return postage cost is at your expense. Returns made after 14 calendar days and up to 30 days will be given the refund value in vouchers only. After 30 days have expired NO returns will be accepted.

Baskets

Refunds or exchanges will be offered on any basket received damaged in transit. When ordering multiples of the same baskets they will be sent to you with the closest match of colour and size possible, unless there is a dramatic change in colour variation or size then baskets can be exchanged but not refunded. We will always send you an image of your baskets before purchase if requested. Please take the time to read the following.

All baskets are handmade and will therefore naturally have a variance in size and colour. This can be by a few cms but in general the sizes shown are a good average of the size given by our suppliers.

The colour variance is due to the rattan/wicker being from a living plant and each plant is individual.

When customers are purchasing multiples of baskets, we endeavour to make sure that the size and colour are as close as possible to each other, but this cannot be guaranteed and is the beauty of choosing to have a handmade basket in your home.

Damaged Goods

If the item you ordered arrives damaged please contact us within 3 days from delivery (including weekends) by either phone or email and attach images of the damaged item and order number. We will then contact you to arrange a replacement. We are sorry but after a maximum of 5 days we will be unable to refund or exchange the product.

Please Note

Personalised, bespoke, made-to-order, special orders (orders taken/made at the customers request), wallpaper orders, personal or perishable items are non-refundable, unless faulty. Also, that we cannot offer a refund via cash or cheque.

Sale/outlet

Items that are returned can either be exchanged or credit vouchers given (at sale value). No cash refund will be made and the the item must be returned at the customers own cost unless faulty.

All returned items must be packaged very carefully (in the original packaging) and securely and sent via a postal service or courier. It is advised that you use insured and registered/tracked mail. It is important that you keep all the details of posting, and please note that DesRes Home cannot accept any liability for loss or damage of the item in transit. Should an item arrive damaged you will be contacted by email explaining this and images of the broken product will be attached. If you require the broken product being returned, this will be a chargeable expense and no refund for the product will be made.

Any overseas orders requiring a refund will be refunded in Sterling. DesRes Home will take no responsibility for any changes in the exchange rate and any loss of currency. Please take this into consideration before placing any orders.

If you require any further help then please do call one of our friendly customer service advisors on 01386 257654 who will be glad to assist you.

Please address any returns to:
DesRes Home
The Cottage
Gooms Hill
Abbots Morton
Worcestershire
WR7 4LT