Des Res Home

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SECURITY AND PRIVACY POLICY

DesRes Home has always set out to provide the best service and quality of products that we can. To achieve this, we need to interact with our customers and any information gained from this through orders, emails, the telephone or in person is treated with respect and never misused.

We understand how important your right to privacy is and would to like to ensure that any information we receive from you or any other customer is treated in a responsible, safe and secure manner.

This privacy policy sets out how DesRes Home uses and protects any information that you give DesRes Home when you use this website. DesRes Home is committed to ensuring that your privacy is protected always. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. DesRes Home may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes.

DATA PROTECTION GUARANTEE

We fully understand and respect any sensitivity that you may have when leaving information on websites. We will guarantee that private information will never be passed on to third parties and details will only be used to contact customers that have expressed an interest in receiving news from us regarding products, general information, competitions and special offers.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

DesRes Home operate a ‘Secure Trading’ and ‘PayPal’ secure payment gateway for our customers and your personal information is transmitted through a secure server. Whilst every care and attention to detail is taken, no data transmissions across the internet are 100% guaranteed secure. Therefore, we are unable to accept responsibility for any loss or access of any data that is above and beyond our company control. Please log on to http://www.securetrading.com/ and http://www.paypal.com/ for further details regarding their own company policy on security.

Our website is a secure website and this can be seen by the presence of the padlock symbol in the top left corner of the URL bar of the website. Any websites that do not show this symbol can be deemed insecure and we would advise that you do not shop on these kinds of websites. 

The Information that WE COLLECT

When you log on to the DesRes Home website you will be able to browse most of the website without disclosing any personal information at all. However, there will be some areas where we will ask you to provide certain information and this will be when you wish to place an order with us or register yourself for an account.

Whenever you shop with DesRes Home whether that’s through our online shop, over the telephone, via our brochure, through any shop outlets, by email or mobile messages; we will store any personal information given to us.

This will include:

  • Your registration details – Title, name, address and postcode, telephone numbers (landline and mobile) and email address
  • Payment details – Name as it appears on the card, address (both billing and shipping), telephone number, card number, expiry date, CSV number. Your PayPal email address, postal address, telephone number and name
  • Your username and encrypted password
  • Any purchase and returns history
  • Any customer service information that has been exchanged with our customer services team, be that information required, complaint of any nature, an enquiry or comments made such as a testimonial

Sometimes you may be asked for additional information such as your age, maybe your interests or the types of product you prefer. This is usually requested when you participate in any competitions, promotions, surveys or the like, along with any purchase history and other automatic data that our web server collects. This and any automatic data that we receive such as IP addresses, log data and sometimes general information about your location, may be used by DesRes Home to refine our offerings to our customer base like; the products we sell, our website design, any promotions we may send out or changes in the customer service we offer.

Your personal data will also be collected when you engage with DesRes Home in the following areas:

  • On our Social Media sites such as Facebook, Pinterest, Twitter, Instagram and others
  • When you fill out any forms within The DesRes Home website, such as brochure request, to receive our newsletter, trade application forms or contact forms
  • From any other third parties that you have given permission to, to share your data
  • When you enter any DesRes Home competitions
  • Any surveys you participate in either, online, by post or over the telephone
  • We do operate CCTV on our premises and should you wish to visit us then it could be recorded
  • From cookies – please see information specific to this below

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, a better shopping experience and products that you’ll love to see.

  • To complete any transactions with DesRes Home and deliver your parcel
  • To be able to provide any other service that you may request
  • To post our catalogue or email our newsletter or other offers to you
  • By understanding your product and service needs, DesRes Home will be able to notify you of new products, services and promotions that are better suited to you
  • We may need to notify you should there be a product recall for example or information about a product you have purchased
  • Using the data we have, we may create anonymous data sheets that will help DesRes Home to improve our service and offerings to our customers by means of our own business research

WHO DO WE SHARE YOUR DATA WITH?

We will NEVER sell, rent or lease in any way your personal data to any third party.

DesRes Home will only ever share your data with authorised companies that we deem essential or necessary for the purposes below.

  • In order to fulfil your order DesRes Home may need to share your data with our trusted suppliers, couriers, or third parties that we use
  • PayPal and Secure Trading for payment purposes
  • Postal delivery service company for brochure distribution
  • Mailchimp for email newsletter distribution
  • Social Media platforms for the purpose of targeted advertising to you that is specific to either your previous purchase history or interest in DesRes Home products. This is done by using pixels, cookies and other common place technologies
  • Each of the platforms mentioned will also have their own, clear privacy policies which can be easily accessed and read

USE OF EMAIL ADDRESSES

We will only email you for four reasons:

  1. To send all the necessary paperwork – welcome letter, order confirmation, invoice, shipping details etc when you’ve placed an order
  2. To notify you of important details relating to your order or when an item (or similar) is back in stock or you have requested us to notify you for other reasons
  3. Our Feefo review partner will email you with a request to kindly review the service and products you have received from DesRes Home
  4. Email newsletters that you are happy to receive from us. Many of our customers are registered on our database to receive from time to time an information newsletter. These will generally contain information about new products, offers and promotions, important information (like the changes to our privacy Policy), and any competitions that we’re running.

Customers that are already on our email (or catalogue) database are on there because you have either requested to receive the newsletter or have given permission for your details to be shared by a third party. This can often be the case if you’ve entered any third-party competitions.

You will still receive these emails post 25th May 2018, but you can stop receiving our email newsletters at any time by clicking the unsubscribe button at the bottom of the email. You can also contact us by email or phone and we will remove your details from this database.

You can always join our newsletter group at any time by clicking here.

Or receive our catalogue by post by clicking here.

COOKIES AND PIXEL TAGS

These are small data files that are stored on your computer browser, tablets or mobile phones. It allows DesRes Home to recognise your computer and relate it to any information that you may have given us previously and is stored securely on our database.

Cookies and pixel tags are used to ‘remember’ you when you visit our website again, product pages that you visited and what’s stored in your shopping cart. We use this information to send you details of products we think you may like, appropriate offers or prompt you to checkout your basket of goods or a failed transaction.

You can always disable cookies from your website browser but may find some areas of shopping or browsing on our website difficult.

LIST OF COOKIES WE COLLECT

The table below lists the cookies we collect and what information they store.

Cookie Name Cookie Description
CART The association with the customer's shopping cart.
CATEGORY_INFO Stores the category info on the page to load pages faster.
COMPARE The items in the customer's Compare Products list.
CUSTOMER An encrypted version of the shopper's customer ID.
CUSTOMER_AUTH Indicates if the customer are currently logged in to the store.
CUSTOMER_INFO An encrypted version of the shopper's customer group.
EXTERNAL_NO_CACHE Indicates if caching is disabled or enabled.
FRONTEND The customer's session ID.
GUEST-VIEW Determines if guests can edit their orders.
LAST_CATEGORY The last category visited by the shopper.
LAST_PRODUCT The most recent product viewed by the shopper.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates if the cache can be used to store information.
PERSISTENT_SHOPPING_CART A link to information about the shopper's cart and viewing history.
RECENTLYCOMPARED Items recently compared b the shopper.
STF Information on products the shopper has emailed to friends.
STORE The store view or language chosen by the shopper.
USER_ALLOWED_SAVE_COOKIE Indicates if the shopper allows cookies to be saved.
VIEWED_PRODUCT_IDS The products recently viewed by the shopper.
WISHLIST An encrypted list of products added to the shopper's wishlist.
WISHLIST_CNT The number of items in the shopper's wishlist.
COOKIELAW Information about our cookie policy.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

LEGAL OBLIGATIONS AND INTERESTS

By law DesRes Home must issue an invoice/receipt for any purchase that you make. It is a legal requirement that this document displays your name, address, date and telephone number.

DesRes Home could also be required to share your personal details with an appropriate body in the case of fraud or theft.

AND FINALLY…

DesRes Home want you to feel completely comfortable and in control when you shop with us and it is important to understand that when you visit our website you are accepting our terms and conditions and policies set out in our security and privacy policy statement.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to DesRes Home, The Cottage, Gooms Hill, Abbots Morton, Worcestershire WR7 4LT.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

If you wish to ask us any further questions about the above, then please contact us and here’s how:

By Email: hello@desreshome.co.uk

By Phone: 0044 1386 257654

By Post: DesRes Home, The Cottage, Gooms Hill, Abbots Morton, Worcestershire, WR7 4LT