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40% off in our Clearance Event!

You loved The Highland Cows, well now we've got some very cute Dogs

Highland Cows are in stock - yes!

Please Note

Every delivery will arrive by courier and will require a signature. You can specify a safe place for your parcel to be left in the comments box at the checkout if you don't think there will be anyone available to sign for the item.

It is important to us that your item arrives on time and in first class condition and we are happy to have your item delivered when it is convenient for you. If you or an alternative contact are going to be unable to open your package straight away, then please contact us so we can organise a more acceptable delivery date for you.

On receipt of the order you MUST open and inspect your goods immediately. You have three days from delivery to report any damage to us by phone or email, as after this time we will be unable to refund or exchange the product.

Standard Delivery Service

Mainland UK/Islands/Northern Ireland delivery (with some exceptions, please see below)  will cost £6.95 for items up to 15kg (dependant on size and quantity) and the delivery time will be within 3 - 5 working days unless the item is a special order, out of stock or requires special delivery, the details of which will be communicated to you.

Small Item Delivery Service

For items that are small and lightweight in size. Delivery is a 3-5 day service and will cost £4.95 - a signature will be required and will cover The Highlands and most British Islands. Should a number of items be ordered and the size and weight is outside the £4.95 parameters, you will be notified to pay the small uplift to the Standard Delivery Service. If you order an item that is covered by an alternative delivery service then payment will automatically be for this item.

Next Day Delivery Service

Within the UK (with some exceptions) will cost £9.99 for items up to 15kg (dependant on size and quantity) and is available on a next day delivery basis during week days. Please call for a price for a Saturday delivery, otherwise orders placed on a Friday for next day delivery will be delivered on Monday unless the item is a special order, out of stock or requires special delivery, the details of which will be communicated to you.

Please note that orders must be placed by 1pm to ensure a next day delivery.

Please call for a next day price to other UK areas.

Click and Collect Service

Is a free of charge service where customers can collect their item/s by appointment from DesRes Home, The Cottage, Gooms Hill, Abbots Morton, Worcestershire, WR7 4LT.

Please call 0044 1386 793240 to arrange a suitable time for collection.

Please make sure you have your order number to hand and proof of ID.

Fragile Delivery Service

Within the UK (with some exceptions) will cost £9.99 for up to 15kg (dependant on size and quantity) and is often a next day delivery service also. All items travel by a non-conveyable means. If an order contains an item that requires fragile delivery, then all the items where possible in that order will travel as fragile.

For areas that cannot be serviced by a fragile service, an alternative option will be offered.

Large Item Delivery Service

Within the UK (with some exceptions) from £12.00. This service is for items that are larger than those carried by the Standard Service and are not necessarily fragile items.

Special Delivery Service (with some exceptions) from £30.00

This service is for oversized or extremely fragile items that require a more personal and careful delivery. For areas that cannot be serviced by a special delivery, an alternative option will be offered.

Europe Delivery

From £15.00, the balance of the cost will be emailed to you for your acceptance. Some items (small/light) may cost less than £15.00, in this case a refund of the balance will be made when delivered. Alternatively, please email us in the first instance.

Worldwide delivery

From £50.00, the balance of the cost will be emailed to you for your acceptance. Some items (small/light) may cost less than £50.00, in this case a refund of the balance will be made once delivered. Alternatively, please email us in the first instance.

Wallpaper Delivery Service

There is a standard cost for delivery of all wallpaper of £15.00.

Please note that orders for wallpaper are classed as a special order and therefore unless damaged, we're sorry but it cannot be returned and will not refundable.

Exceptions

Postage and packing charges will be advised for the item at the checkout for all mainland UK dispatches (with the exception of some furniture, lighting, fragile and large items). Some areas such as The Highlands of Scotland, UK Islands and some areas of Northern Ireland and Eira do require an additional delivery cost. We will advise you of this by email once an order has been received. You can email or call us for further details of postal costs to these and other overseas destinations if preferred.

For items that are large, weighty or multiples of, will require an additional delivery charge. When placing an order please select a postage option and proceed through the checkout. DesRes Home will then notify you regarding the additional cost required based on your delivery details and once confirmed and the additional payment received, your item will be shipped. Alternatively, please contact us for further information.

Failure to accept receipt of a delivery and if a resend is requested, will incur a further  P&P charge  at the rates stated. However, in some instances the cost could be at the non subsidised rate of £8.50 (not £6.95) dependent on size/fragile within the UK. For other areas the cost of a resend will be the same as your initial charge.

Any customs/import duties that arise for any shipped or returned items must be paid for by the customer and are not included in the P&P charge quoted.

And finally... Should you require an alternative delivery? We're always glad to help - please call our friendly customer services team who'll do their best to make sure your parcel arrives to suit you.

Refunds

Please see ‘Returns & Refunds' for details on how to obtain a refund.

Please note that

DesRes Home endeavour to recycle and be as ‘environmentally friendly’ as possible within our business parameters. Hence, ordered items will often arrive in recycled boxes or containers with recycled packaging; this does not affect in any way the first class quality of all our stock.